Last updated: August 15, 2026
Aromify is operated by JAD Product Sales LLC ("Aromify," "we," "us," or "our"), 4220 Ruano Court, Arlington, Texas 76001, United States. This Privacy Policy explains how we collect, use, and share personal information when you visit or make a purchase from aromify.com (the "Site"), buy our products through our other sales channels, interact with our advertising, use a companion mobile app to control your diffuser, communicate with us, or do business with us as a vendor, supplier, or partner (together, the "Services").
Please read this policy carefully. By using the Services, you acknowledge that you have read and understood it. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.
Who This Policy Covers
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Customers and Site visitors in the United States and internationally, including customers and visitors in the European Economic Area (EEA), the United Kingdom, and Switzerland (see the dedicated section below).
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Marketplace and social-channel customers who buy Aromify products on Amazon, TikTok Shop, the Shop app, or Meta (Facebook and Instagram) shopping surfaces.
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Business customers, vendors, suppliers, and partners, and their personnel.
Personal Information We Collect
Depending on how you interact with us, we collect:
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Contact details — name, shipping and billing address, email address, and phone number.
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Order and payment information — products purchased, transaction amounts, payment method, and payment confirmation. Payments are handled by our payment providers (such as Shopify Payments, Shop Pay, Apple Pay, and Google Pay); we do not receive or store full card numbers.
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Customs and import information — for international orders, the additional details required to clear your order through customs in your destination country, which in some countries can include a national identification number or a copy of an identification document.
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Account and subscription information — login details, order history, subscription plan and renewal dates, and preferences such as scent swaps, skips, and pauses.
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Communications — emails and other messages you exchange with us, including customer-service inquiries and return requests.
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Reviews and other content you submit — product reviews, ratings, photos, and survey responses. Reviews are displayed publicly.
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Device and usage information — IP address, browser and device type, pages viewed, referring pages, approximate location, and interactions with the Site, collected through cookies and similar technologies.
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Marketing preferences — email sign-ups (for example, through our discount pop-up) and your consent choices.
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Business contact information — for vendors, suppliers, wholesale and business customers, and partners: names, business contact details, roles, and transaction, invoicing, and contract information.
How We Collect It
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Directly from you — when you place an order, create an account, subscribe, sign up for emails, submit a review, contact us, or do business with us.
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Automatically — through cookies and similar technologies when you use the Site.
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From service providers — such as Shopify (our commerce platform), payment processors, and analytics and advertising providers.
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From marketplaces and sales channels — when you buy through Amazon, TikTok Shop, the Shop app, or Meta shopping surfaces, we receive the information needed to fulfill and support your order. Marketplaces may withhold some details (such as your email address) under their own policies.
How We Use Personal Information
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Providing the Services — processing payments, fulfilling and shipping orders, arranging international delivery and customs clearance, managing subscriptions and renewals, handling returns and exchanges, maintaining your account, and providing customer support.
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Marketing and advertising — sending marketing emails (and text messages, if offered and you opt in), showing you relevant ads on other platforms, and measuring how our marketing performs. You can unsubscribe from marketing at any time.
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Improving and personalizing — analyzing how the Site is used, testing site content and offers, developing products, and remembering your preferences.
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Security and fraud prevention — authenticating accounts, protecting the Site and checkout, and investigating suspicious or fraudulent activity.
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Business operations — accounting, bookkeeping, tax, procurement, vendor and partner management, and enforcing our agreements.
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Legal compliance — complying with applicable law, customs and export requirements, and responding to lawful requests from authorities.
Cookies, Analytics, and Advertising
We use cookies and similar technologies to run the Site and understand how it is used:
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Shopify — powers our store, checkout, and store analytics.
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Google — Google Analytics (site usage) and Google Ads (advertising measurement and remarketing).
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Yotpo — collects and displays product reviews.
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Intelligems — A/B testing of site content and offers.
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Advertising platforms — we advertise on Google, Meta (Facebook and Instagram), and TikTok. When you interact with our ads or storefronts on those platforms, those companies process your information under their own privacy policies.
Sharing information with advertising partners to show you personalized ads on other websites may be considered a "sale," "sharing," or "targeted advertising" under certain U.S. state privacy laws. You can opt out at any time on our Your Privacy Choices page. If your browser sends the Global Privacy Control (GPC) signal, we treat it as an opt-out request for that browser and device. You can also limit cookies in your browser settings, though some features of the Site may not work without them.
How We Share Personal Information
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Shopify — our store is hosted by Shopify, which collects and processes personal information about your use of the store to provide and improve its services. See the section "Relationship with Shopify" below.
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Global-e (international orders) — orders placed for delivery outside the United States are processed through Shopify Managed Markets, for which Global-e US Inc. (200 West 41st Street, New York, New York 10036, USA) acts as the merchant of record and legal seller. We share with Global-e the personal information needed to complete, ship, clear customs for, and support those orders — including your name, contact details, delivery address, order contents, and any identification details required by your destination country. Global-e acts as an independent data controller for that information and processes it under its own privacy policy, which is presented to you at checkout.
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Service providers — payment processors; shipping and fulfillment carriers; subscription management (Seal Subscriptions); reviews (Yotpo); email delivery (Shopify Email and Shopify Forms); page building (Replo); analytics and testing (Google, Intelligems); accounting software (QuickBooks Online); and app development, maintenance, and marketing services (Innovaiden, Inc.). Service providers may use personal information only to perform services for us.
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Advertising partners — Google, Meta, and TikTok, as described above, subject to your opt-out choices.
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Marketplaces and sales channels — Amazon, TikTok Shop, the Shop app, and Meta shopping surfaces, as needed to operate those storefronts and fulfill orders placed there.
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Customs authorities and brokers — for international orders, the information required by law to import your order into your destination country.
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Professional advisors and authorities — lawyers, accountants, and government or law-enforcement bodies where required by law, to protect our rights or the safety of others, or in connection with a business transaction such as a merger, financing, or sale of our business.
We do not sell personal information for money.
International Orders and Merchant of Record
If your delivery address is outside the United States, your order is processed through Shopify Managed Markets. Global-e US Inc. acts as the merchant of record and is the legal seller of the products to you for that order, and you are the importer of record. Global-e's own terms of sale and privacy policy are presented to you at checkout and govern the sale transaction and Global-e's handling of your personal information.
Aromify remains responsible for the products themselves — including product warranties and claims under applicable consumer-protection law — and continues to handle your returns, refunds and customer support. This means both Aromify and Global-e process your personal information in connection with an international order, each as an independent data controller for its own purposes. You may exercise your privacy rights against either of us; if you contact us about information held by Global-e, we will work with them to make sure your request is handled.
Marketplaces and Other Sales Channels
Aromify products are also sold on Amazon, TikTok Shop, the Shop app, and Meta (Facebook and Instagram) shopping surfaces. When you buy through those channels, the marketplace operates the checkout, and its privacy policy governs the information you provide there. We receive what is necessary to fulfill and support your order — typically your name, shipping address, and order details.
Subscriptions
If you subscribe to oil refills (monthly or prepaid plans), we and our subscription provider process your contact details, payment method, and plan information to bill renewals and ship on schedule. You can pause, skip, swap scents, or cancel at any time from your subscription portal; prepaid periods are billed up front as described at checkout. We send service emails about your subscription (such as upcoming-renewal reminders); these are not marketing emails.
Vendors, Suppliers, and Business Partners
If you or your employer do business with us — as a supplier, manufacturer, logistics or marketing partner, wholesale or business customer, or other partner — we process business contact information and transaction records to evaluate and manage the relationship, negotiate and perform contracts, process invoices and payments, maintain accounting records, and comply with law. We retain business records for as long as needed for these purposes and as required by tax and accounting rules. Where the GDPR applies, our legal bases for this processing are performance of a contract, our legitimate interest in running our business, and compliance with legal obligations.
Mobile Apps, App Stores, and Bluetooth Devices
Aromify diffusers are controlled over a local Bluetooth connection. Device settings such as schedules, intensity, and oil levels are exchanged directly between your phone and the diffuser; we do not receive this information. Companion apps request Bluetooth permission solely to communicate with your diffuser.
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Our apps — our companion app (including beta versions distributed through Apple's TestFlight) is developed, maintained, and marketed on our behalf by Innovaiden, Inc., acting as our service provider, with JAD Product Sales LLC as the client responsible for personal information handled under this policy. The app processes device-control data locally on your phone. If you sign in or make a purchase in the app, your account and order information are processed as described in this policy, and purchases are completed through our standard checkout.
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App stores — our apps are distributed through app marketplaces such as the Apple App Store and Google Play. Apple and Google process your app-store account, download, and (if you have enabled sharing) crash and diagnostics data under their own privacy policies. For beta apps installed through TestFlight, Apple shares tester feedback and diagnostics with us so we can improve the app.
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Manufacturer apps — some Aromify diffusers are supported by a companion app provided by the device manufacturer. That app is not our app: we do not develop, distribute, or market it, and it is operated by the manufacturer under its own privacy policy, which we encourage you to review.
Your Choices
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Marketing emails — unsubscribe using the link in any marketing email. We may still send non-promotional emails about your orders, account, or subscription.
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Cookies and targeted advertising — use our Your Privacy Choices page, the GPC browser signal, or your browser's cookie settings.
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Account information — you can review and update your information in your account, or contact us for help.
Your U.S. State Privacy Rights
Depending on where you live (including California, Texas, Virginia, Colorado, Connecticut, and other states with comprehensive privacy laws), you may have the right to:
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Access / know — request a copy of the personal information we hold about you.
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Delete — request that we delete your personal information.
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Correct — request that we fix inaccurate personal information.
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Portability — receive your personal information in a portable format.
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Opt out — opt out of "sales," "sharing," or "targeted advertising" via our Your Privacy Choices page or the GPC signal.
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Non-discrimination — we will not discriminate against you for exercising your rights, and you may appeal a decision we make about your request by contacting us.
To exercise these rights, use the links above or contact us using the details at the end of this policy. We may need to verify your identity before acting on a request, and where permitted, you may use an authorized agent (we will ask for proof of authorization). For California residents: the categories of personal information we collect are identifiers, commercial information, internet or other electronic network activity, approximate geolocation, and inferences, collected and shared for the purposes described in this policy. We do not knowingly sell or share the personal information of consumers under 16 years of age.
Visitors and Customers in the EEA, UK, and Switzerland
We sell and ship to customers in the European Economic Area, the United Kingdom, and Switzerland. If you buy from us, visit the Site, or otherwise interact with us from those regions, this section applies to all of the personal information we collect about you — including your order, contact, payment, delivery, customs, account and subscription information, as well as device data, communications, email sign-ups, and business contact details.
The data controller is JAD Product Sales LLC, 4220 Ruano Court, Arlington, Texas 76001, USA. For orders delivered outside the United States, Global-e US Inc. acts as merchant of record and as a separate, independent data controller for the personal information it receives — see "International Orders and Merchant of Record" above, and Global-e's privacy policy presented at checkout.
We process personal information on these legal bases: performance of a contract (orders, accounts, subscriptions, delivery and returns), consent (marketing emails, certain cookies — you may withdraw consent at any time), legitimate interests (running, securing, and improving our business and Services), and legal obligation (tax, accounting, customs and import requirements, and lawful requests).
Subject to conditions and exceptions under applicable law, you have the right to access, rectify, erase, and receive a copy of your personal information; to object to or restrict certain processing; and to withdraw consent. You also have the right to lodge a complaint with your local data protection supervisory authority. Your personal information is processed in the United States; where required, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses (or UK/Swiss equivalents), unless the transfer is to a country with an adequacy decision.
Data Retention
We keep personal information for as long as needed to provide the Services and for legitimate business purposes — for example, maintaining your account, fulfilling orders and subscriptions, complying with tax, accounting, customs and legal obligations, resolving disputes, and enforcing agreements. When information is no longer needed, we delete or de-identify it.
Security
We use technical and organizational safeguards appropriate to the nature of the information, including our platform's encrypted checkout and restricted access to customer data. No security measure is perfect; please avoid sending sensitive information through unsecured channels.
Children
The Services are not directed to children, and we do not knowingly collect personal information from children under the age of majority in their place of residence. If you believe a child has provided us personal information, contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised policy here, update the "Last updated" date above, and provide any notice required by applicable law.
Relationship with Shopify
The Site is hosted by Shopify, which collects and processes personal information about your access to and use of the Site in order to provide and improve the Site and its services. Information you submit may be transmitted to and shared with Shopify and with third parties that may be located in other countries. To learn more about how Shopify uses personal information, see the Shopify Consumer Privacy Policy. Depending on where you live, you may also exercise certain rights over data processed by Shopify at the Shopify Privacy Portal.
Contact Us
For questions about this Privacy Policy or to exercise any of your rights:
JAD Product Sales LLC (Aromify)
4220 Ruano Court
Arlington, Texas 76001, United States
Email: customerservice@aromify.com
Phone: 800-497-0614 (Monday–Friday, 9:00am–5:00pm CST)
