Returns & Refunds

We offer a 45-day return policy from the date of delivery. To comply with Google policies and ensure full transparency, please review the following terms carefully.

Return Eligibility

Accepted Returns Must:

• Be unused and in the original packaging with all tags and labels intact.

• Include proof of purchase (order number or receipt).

Non-Returnable Items:

• Opened consumables (e.g., essential oils, perfumes).

• Custom or personalized products.

• Sale items, gift cards, or final clearance products.

How to Return

Step 1: Contact us within 30 days of delivery at customerservice@aromify.com and include:

• Your order number

• The reason for return

• Photos (if the item is defective or damaged)

Step 2: If your return is approved, ship the items to our official return address:

Aromify Returns
4220 Ruano Court
Arlington, Texas 76001
United States

Important Notes:

• Return Shipping Costs: Customers are responsible for return shipping fees.

• Customs Forms: Mark the package as “Returned Goods” to avoid import taxes (if applicable).

• Tracking Required: Use a tracked shipping method. Untracked returns will not be eligible for a refund.
  
  

Refund Process

• Timeline: Refunds are issued within 5 business days after we receive and inspect the returned item.

• Method: Refunds are issued to the original payment method. Please allow an additional 3–5 business days for bank processing.

• Denied Returns: Items failing to meet eligibility requirements will be returned to the customer at their own expense.

Damaged or Wrong Items

If you receive a damaged or incorrect item, please report it within 3 days of delivery.
We’ll provide a prepaid return label and offer:

• A priority replacement (if available), or

• A full refund (if a replacement is unavailable)
  
  

Contact Information

Service Hours: Monday–Friday, 9:00am – 5:00pm (CST)
Email: customerservice@aromify.com
Phone: 800-497-0614